Oct 13, 2023
Fact checked
Written by John S Kiernan
WalletHub Managing Editor
Fact Checked by Alina Comoreanu
WalletHub Senior Researcher
Financial scammers – especially those who are tech-savvy – are thriving in our digital age. Nearly 70% more Americans were impacted by financial data breaches in 2012 than in 2010, according to WalletHub research, and $94 million worth of credit card fraud was reported in 2012.
Credit card fraud can be classified into two different categories. One is a form of identity theft, which occurs when someone else impersonates you in order to open credit card accounts under your name. Alternatively, the other type happens when your credit card or card information is retrieved to make unauthorized purchases. Both are troublesome to resolve, so one should take steps to stay informed and to protect themself.
For more about credit card fraud, notorious cases in recent history and strategies for safeguarding your finances, continue reading below.
Table of Contents
How Credit Card Fraud HappensHow To Protect YourselfWhat To Do When Fraud Finds YouMost Infamous Credit Card ScamsThe Future: EMV vs. Fraud
How Credit Card Fraud Happens
Credit card fraud isn’t complicated – and that’s a big part of why it’s so terrifying to consumers. Scammers simply need to steal a few key pieces of personal information, and voilà! They can either access your funds directly or sell your account information via black market websites.
Here is a list of the most common data points that fraudsters typically target:
Think about how much of the above information is shared every time you make a purchase. While merchants are prohibited from storing your security code and several other pieces of information – such as your PIN and magnetic stripe data – scammers don’t need to abide by such rules. In fact, here are the methods they’ll use to get their hands on your personal info:
- Skimming – Skimming is when fraudsters insert a small device into a point of sale machine or ATM, allowing them to record account information from the magnetic strip whenever plastic is swiped. This information can be used to make a duplicate card.
- Computer Hacking – Fraudsters can infiltrate your computer by installing viral spyware on it. This potentially gives them access to the keystrokes you type into your computer, including credit card details as well as account passwords and usernames.
- Phishing – While most people think of scammers as computer nerds sitting in a dark room halfway around the world, they can actually be smooth talkers. Whether it’s online or over the phone, they’re adept at contacting individuals under seemingly legitimate pretenses to get them to hand over confidential information. They’ll often have a couple pieces of information about you already, adding to their aura of authenticity.
- Mail & Dumpster Diving – You can learn a lot about someone simply by sifting through their trash and mail. Fraudsters aren’t afraid to get their hands dirty – they’ll look for documents such as bank statements, credit card and utility bills, receipts and pre-screened credit card offers in particular.
- Stealing – Some thieves also take the old-fashioned route of robbery, simply pickpocketing people for plastic.
How to Protect Yourself
Credit card fraudsters may be upping their game, but that doesn’t mean consumers should stand pat. In fact, there are numerous measures individuals can take to proactively minimize their odds of victimization. And since these strategies don’t require much effort to implement and are fairly commonsensical, one should try to cover as many of these bases as possible:
- Cancel Your Card If Lost – If you lose your credit card, contact your issuer immediately (unless you’re positive that you’ve lost it somewhere at home or in a private space). You see, even if you’re certain that you left it at a particular bar or restaurant and can arrange to pick it up, someone with malicious intent may have already jotted down your credit card information. So, always follow the “better safe than sorry” motto and cancel the card.
- Check Your Credit Card Statement – Make it a standard practice to cross-reference credit card receipts with monthly credit card bills in order to spot unauthorized charges. Not only is this useful for budgeting purposes, but doing so is one of the easiest and quickest ways to detect credit card fraud.
- Augment Your Fraud Protection – While all card networks provide $0 fraud liability guarantees, you may want to keep a closer eye on your finances with either a credit monitoring service or add-on services – such as SecureCode by MasterCard and Verified by VISA, which require cardholders to enter an additional PIN when making online purchases.Several issuers also feature text alerts that are sent every time the card is swiped, thereby notifying the cardholder if the account is ever hijacked. Check with your issuer and network to see what specific fraud protection services they can offer you.
- Protect Your Identity – Generally safeguarding your identity will help prevent credit card fraud by minimizing the chances that personal information becomes available to the wrong people. Check out our Identity Theft guide to learn about preventive measures like checking your credit reports and shredding your documents.
- Leave No Room For Doubt – Never leave the final amount of a transaction open for interpretation. That means, for example, making sure to always fill in the “Tip” field on a bill, even if you’re only going to write “$0.00.”
- Avoid Public Computers – Never enter credit card information on public computers. A lot of different people use them, leaving them unsecured and especially susceptible to spyware.
- Secure Your Wireless Network – Make sure your home and office Internet connections require passwords to connect. Public wireless networks are much more vulnerable to “middle-man” attacks, which are when a third party hacker intercepts the information sent between a user and the Internet server they’re connected to.
What To Do When Fraud Finds You
The good news is that credit card users are protected. All of the major card networks extend $0 fraud liability guarantees to cardholders. As long as you report suspected fraud within a reasonable timeframe (your issuer is watching for signs of fraud and may notify you of any issues as well), you will not be held responsible for any unauthorized charges.
With that being said, each card network’s fraud liability policy is a bit different – especially as they relate to debit cards – so make sure to check out WalletHub’s latest for more information on how to report your case.
Most Infamous Credit Card Scams
Like we said, credit card fraud isn’t hard to commit. But who actually goes through with it? Let’s take a look at some of the most notorious cases of credit card fraud in recent history, which have cost companies millions of dollars and caused consumers hours of headaches.
- The Student with a Part-Time Job – In 2008, Anup Patel, a computer science student, stole nearly 20,000 credit card numbers as his side-job. He banked over $3 million as a result. Patel used a skimming device at gas stations, while also installing hidden cameras in order to capture and duplicate credit card information.
- The CardSystems Solutions Hack – This third-party payment processor was compromised by a simple Trojan virus installed on its computers in 2005. Over 40 million credit card numbers were stolen, rendering it one of the largest cybercrimes ever at the time.
- The Target Takeover – Around 40 million credit and debit card numbers were stolen from Target stores between November and December of 2013. Attackers – still at large – planted a virus in the company’s network, which then sent credit card number-stealing malware to payment terminals in domestic stores, enabling hackers to retrieve data associated with every single card that was swiped in-store.
- The TJX Breach – Between 2005 and 2006, a yearlong data breach at the TJX Companies compromised 45 – 94 million credit and debit card numbers. Due to a combination of the TJX’s failure to comply with the latest security standards and hackers’ skill, card data was stolen from about 2,500 stores.
- The Home Depot Burglary – Home Depot fell victim to a massive credit and debit card scam in 2014 due to malware deployed in the company’s check-out system. An estimated 56 million card numbers were stolen.
- The Shape-Shifting Thief – Adekunle Adetiloye, who was living on welfare but somehow maintained a lavish lifestyle, was sentenced to jail for about 18 years due to nearly 600 fraudulent credit card accounts opened under multiple peoples’ identities. The elaborate scheme enabled him to steal roughly $1.5 million from over 20 major banks.
The Future: EMV vs. Fraud
The future of credit card security is in pretty good hands. We’ve already starting using cards that employ EMV technology, rendering it more difficult for credit card fraudsters to maintain their old tricks.
For instance, our adoption of chip-and-PIN credit cards reduces the likelihood of mag stripe data skimming, as the EMV chip and PIN code are used to verify the transaction instead. While the United States has been fairly slow – compared to its counterparts in Europe and Asia – in making the leap from magnetic stripe credit cards and payment terminals, change is on the way. Better late than never, right?
Questions & Answers(39 questions)
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Most Popular
Upvotes
How do I find out who charged my credit card?
Reply
Chip Lupo, Credit Card Writer
@CLoop
To find out who charged your credit card, start by researching the transaction online. Do a search for the name listed in the description column on your credit card statement to see if you can determine where the charge came from. You may end up recognizing the merchant as one you've made a purchase from recently.
If you do not recognize the merchant, or if you know the merchant but not who used the card to make this purchase, you should take other measures to track down the source of the transaction. It's important to act as soon as you notice an unfamiliar charge to determine if there's a possibility of credit card fraud or even identity theft. The good news is that all major credit cards come with a $0 liability guarantee on unauthorized charges.
How to Find Out Who Charged Your Credit Card
Contact the merchant. If you recognize the merchant's name, you can reach out to them in person, by phone, or online and mention that there's an unfamiliar charge on your credit card bill. The merchant can tell you if the charge was made in-store, online, or by phone. They may also be able to tell you if the charge is a billing error or a recurring charge that you may have forgotten about. In many cases, the merchant can cancel the charge and initiate a refund, if necessary.
Search the transaction description from your statement online. Try doing a quick online search using the name under the description column on your credit card statement exactly as it appears. This might lead you to the merchant's website or contact information, which could in turn jog your memory or lead you to more clues. The transaction description can also tell you whether the purchase was made at the point-of-sale, online, or by phone.
Compare receipts and invoices. If you're unable to turn up any useful information through an online search for the details from your credit card statement, check any receipts or invoices you may have that contain the unfamiliar transactions. Sometimes, the merchant's name or a contact number may be listed, which can help you identify the charge. You can also narrow down the possibilities by matching the dollar amount on your statement to the amounts shown on your receipts or invoices.
Contact the credit card issuer. If you're still unable to determine the source of the charge, it might be a fraudulent transaction. If you suspect credit card fraud, contact your credit card issuer immediately. The issuer can provide you with more information on the next steps, which may include putting a freeze on your account and ordering a replacement credit card, if necessary.
Checking who charged your credit card shouldn't be a one-time thing. It's a good idea to review your credit card purchases regularly. Doing so can give you peace of mind in addition to the chance to spot fraudulent charges and mistakes on your account. To learn more, refer to WalletHub's guide on credit card fraud.
Upvotes
What is the VGN ENVOYE charge on my credit card?
Reply
Adam McCann, Financial Writer
@adam_mcan
A “VGN ENVOYE” charge on your credit card is suspicious and not something that WalletHub's experts recognize. It could be evidence of fraud, so you should contact your card's issuer to find out more information and dispute the charge if necessary.
If the charge is indeed fraudulent, your issuer can send you a new card with a new number in order to prevent any further illegitimate transactions. You also won't have any liability for...
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What is the CSC SERVICE WORK charge on my credit card?
Reply
1
Adam McCann, Financial Writer
@adam_mcan
A “CSC SERVICE WORK” charge on your credit card is a purchase from CSC SERVICE WORKS, which provides laundry solutions and air vending services. If you do not recognize this purchase, you should first contact the company and then your credit card issuer to find out more information.
Hopefully, you should be able to either confirm the charge is legitimate or get it resolved as a simple mistake with the company that charged it....
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What is the NETIVOX.COM charge on my credit card?
Reply
Adam McCann, Financial Writer
@adam_mcan
A “NETIVOX.COM” charge on your credit card is a purchase from netivox.com, which is a suspicious transaction because there have been several reports of suspicious and unauthorized charges from them on credit card and bank statements. It could be evidence of fraud, so contact your credit card issuer for information and dispute the charge if necessary.
If the charge is indeed fraudulent, your credit card company can send you a new card with a...
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1
Upvote
What is the COTFLT charge on my credit card?
Reply
1
Adam McCann, Financial Writer
@adam_mcan
A “COTFLT” charge on your credit card is a purchase from Capital One Travel. If you do not recognize this purchase, you should first contact the company and then your credit card issuer to find out more information.
Hopefully, you should be able to either confirm the charge is legitimate or get it resolved as a simple mistake with Capital One Travel. But in the worst-case scenario, you can always dispute the charge. You...
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Upvotes
What is the APP DEALS TODAY charge on my credit card?
Reply
Adam McCann, Financial Writer
@adam_mcan
A “APP DEALS TODAY” charge on your credit card is suspicious and not something that WalletHub's experts recognize. It could be evidence of fraud, so you should contact your card's issuer to find out more information and dispute the charge if necessary.
If the charge is indeed fraudulent, your issuer can send you a new card with a new number in order to prevent any further illegitimate transactions. You also won't have any liability...
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Upvotes
What is the GADGET MOTHER charge on my credit card?
Reply
1
Adam McCann, Financial Writer
@adam_mcan
A “GADGET MOTHER” charge on your credit card is suspicious and not something that WalletHub's experts recognize. It could be evidence of fraud, so you should contact your card's issuer to find out more information and dispute the charge if necessary.
If the charge is indeed fraudulent, your issuer can send you a new card with a new number in order to prevent any further illegitimate transactions. You also won't have any liability for...
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Upvotes
What is the TRACK THE GENE charge on my credit card?
Reply
Adam McCann, Financial Writer
@adam_mcan
A “TRACK THE GENE” charge on your credit card is a purchase from VINHISTORYUSA.COM, which is a suspicious transaction because there have been several reports of suspicious and unauthorized charges from them on credit card and bank statements. It could be evidence of fraud, so contact your credit card issuer for information and dispute the charge if necessary.
If the charge is indeed fraudulent, your credit card company can send you a new card...
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2
Upvotes
Where can I see what credit cards are open in my name?
Reply
2
Sydney Garth, Credit Cards Moderator
@sydneygarth
You can see what credit cards are open in your name on your credit report. You can request a copy of your credit report from all of the three major credit bureaus: Equifax, Experian and TransUnion. This way you'll be sure to see all of the credit cards in your name, as some issuers only report to one or two of the bureaus.
If you sign up for a free WalletHub account, you will be able to check your full TransUnion credit...
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3
5
Upvotes
How do I prevent fraud?
Reply
5
Lauren Smith, WalletHub Staff Writer
@laurenellesmith
You can help prevent fraud by monitoring your credit report, protecting your personal and financial information, destroying sensitive documents, and reporting suspicious activity. Although fraud is widespread, you can minimize the threat with vigilance and attentiveness.
8 Steps You Can Take to Help Prevent Fraud
- Monitor your credit report: Setting up credit monitoring can help you spot fraudulent activity in nearly real-time. When you are aware of suspicious activity, you can freeze your...
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